FAQs
Please find the answers to our most frequently asked questions below. If you can’t find the answer you’re looking for, please do not hesitate to get in touch and we will be happy to help.
Local Connection
If your holiday is more than six weeks away, a 30% deposit of the total holiday home cost, plus any applicable booking fee, is required to secure your booking. You can pay via debit/credit card on the website portal or BACS transfer (ask us for details). We only accept payment in pounds sterling.
Your final balance must be paid no less than six weeks before the start of your stay. Depending on the method of payment, we will either collect your balance payment automatically from the card used to pay the deposit, or we will send a secure payment link for you to pay the balance. If your holiday is less than six weeks away at the time of booking, the full payment will be required to secure the booking.
Arrivals and departures
During your stay
Electric Vehicle (EV) charging is not permitted at properties unless there is a dedicated EV charging point. If a property has an EV charging point it will be clearly detailed in the property description along with any additional charges. If your holiday home does not have a dedicated EV charging point, you can find the nearest charging point to your property here.
If you encounter any problems during your stay, please get in touch with us straight away so we can do our best to rectify the situation and get your holiday back on track. Your property manager’s contact details can be found in the property guide.
Amendments, cancellations and insurance
Cancellations must be made in writing to us by emailing enquiries@www.yourdevonescape.co.uk. We will confirm your cancellation in writing to you. If you cancel a booking more than six weeks prior to the holiday, any additional payments above the deposit will be refunded to you. If you are cancelling a booking within six weeks of the holiday dates, you are not entitled to a refund, and we reserve the right to invoice you for amount up to 100% of the cost of the stay. All booking deposits are non-refundable. Cancellations may also incur an administration charge of £50 (including VAT). We strongly advise that you have appropriate holiday cancellation cover in place at the time of booking. Further cancellation information can be found in our Terms and Conditions.
No, we strongly advise you take out the appropriate insurance cover at the time of booking.